Privacy Policy

Last updated: 24 August 2026

This Privacy Policy explains how Serinasolis GbR (“Serinasolis”, “we”, “us” or “our”) collects, uses and processes personal data when you visit our online store, place an order, subscribe to our newsletter, contact us or otherwise use our services.

1. Data Controller

The controller responsible for the processing of personal data is:

2. Personal Data We Process

Depending on how you use our website and services, we may process information including:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Payment-related information
• Communications with us
• Newsletter subscription information
• IP address
• Device and browser information
• Cookie and consent information
• Information necessary to prevent fraud and ensure the security of our services

We only process personal data where there is a valid legal basis for doing so.

3. Online Store and Shopify

Our online store is operated using Shopify.

When you visit our store, place an order or otherwise use the website, personal data may be processed by Shopify in order to provide the online store, checkout, security and related technical services.

Depending on the circumstances, processing may be based on the performance of a contract, steps taken prior to entering into a contract, our legitimate interests, legal obligations or your consent.

Further information about Shopify's processing of personal data can be found in Shopify's applicable privacy information.

4. Orders and Contract Fulfilment

When you place an order, we process the information necessary to:

• Process your order
• Receive and allocate payments
• Deliver your products
• Communicate with you regarding your order
• Process returns and refunds
• Provide customer service
• Comply with accounting, tax and other legal obligations

Where applicable, the legal basis for processing is Article 6(1)(b) GDPR for the performance of a contract and Article 6(1)(c) GDPR for compliance with legal obligations.

5. Payments

We offer payment methods through third-party payment providers.

Depending on the payment method selected, necessary personal and transaction data may be transmitted to the relevant payment provider.

Our payment options currently include or may include:

• Shopify Payments
• PayPal
• Apple Pay
• Google Pay
• Credit and debit card payments available through our payment providers

Payment providers process certain information under their own responsibility and in accordance with their respective privacy policies.

We do not receive your complete payment card details where payment processing is handled directly by the relevant payment provider.

6. Shipping

In order to fulfil your order, we may provide necessary personal data, such as your name and delivery address, to shipping and logistics providers.

This processing is necessary for the fulfilment of your order.

7. Newsletter and Email Marketing

You may voluntarily subscribe to our newsletter to receive information about Serinasolis, including new releases, product drops and other brand updates.

We process your email address for this purpose on the basis of your consent.

Where required, we may use a confirmation procedure such as double opt-in to verify your subscription.

You may withdraw your consent at any time by using the unsubscribe link contained in our marketing emails or by contacting us.

Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.

We currently intend to use Shopify's email and customer marketing functionality for newsletter subscriptions. If we introduce another email marketing provider, this Privacy Policy will be updated accordingly.

8. Contact Form and Customer Service

If you contact us through our website, contact form or by email, we process the information you provide in order to respond to your enquiry.

Depending on the nature of your request, processing may be necessary to take steps prior to entering into a contract, to perform a contract or for our legitimate interest in providing customer service and responding to enquiries.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some technologies are necessary for the operation, security and functionality of the website and online store.

Other non-essential technologies, where used, will only be activated where the required legal basis exists, including obtaining your consent where required.

You can manage your preferences through the cookie or privacy settings provided on our website.

10. Analytics and Advertising

We currently do not intentionally use Google Analytics, Meta Pixel or TikTok Pixel as part of our initial website setup.

If we introduce analytics, advertising or similar tracking technologies in the future, we will update this Privacy Policy and, where required, obtain your consent before activating them.

11. International Data Transfers

Some of the service providers used to operate our online store may process personal data outside Germany or the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards will be used where required under applicable data protection law.

These may include adequacy decisions of the European Commission or appropriate contractual safeguards.

12. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law.

Certain order, invoice, accounting and tax information may need to be retained for statutory retention periods.

Newsletter information is generally retained until you withdraw your consent or unsubscribe, subject to any information we are legally permitted or required to retain.

13. Your Rights

Subject to the applicable legal requirements, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent at any time where processing is based on consent

You also have the right to lodge a complaint with a competent data protection supervisory authority.

14. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.

You can contact us at contact@seerine.world.

15. Security

We and our service providers use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can guarantee absolute security.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal requirements or data processing activities change.

The current version will be made available on our website.

17. Contact

For questions about this Privacy Policy or the processing of your personal data, please contact: